1. Introduction
These Terms and Conditions (“Terms”) govern the use of all services, products, and websites provided by Glasshouse Group (“we”, “us”, “our”).
By engaging our services or accessing our website, you agree to be bound by these Terms.
If you do not agree, you must discontinue use of our services.
2. Services
Glasshouse Group provides digital marketing, media buying, creative strategy, automation, and consulting services.
The scope, fees, and deliverables for specific engagements are detailed in individual client proposals, statements of work, or service agreements.
3. Payment and Invoicing
All fees are quoted in Australian dollars (AUD) and are exclusive of GST unless stated otherwise.
Invoices are payable within 14 days of issue unless otherwise agreed in writing.
Late payments may incur interest or result in suspension of services until payment is received.
4. Intellectual Property
All intellectual property created by Glasshouse Group during the course of an engagement, including but not limited to strategies, designs, code, copy, and creative content, will remain our property until full payment has been received.
Upon full payment, ownership of final deliverables may transfer to the client as specified in the service agreement.
We retain the right to showcase work in our portfolio and marketing materials unless expressly prohibited by the client.
5. Confidentiality
Both parties agree to keep confidential all proprietary or sensitive information obtained during the engagement.
This obligation continues beyond the termination of the agreement unless such information enters the public domain through no fault of either party.
6. Privacy
Glasshouse Group complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For details on how we handle personal data, refer to our Privacy Policy available on our website.
7. Limitation of Liability
To the extent permitted by law, Glasshouse Group shall not be liable for any indirect, incidental, special, or consequential loss arising from or related to the use of our services.
Our total liability is limited to the total fees paid by the client for the specific services giving rise to the claim.
8. Client Responsibilities
Clients are responsible for providing all necessary materials, approvals, and access required to perform the agreed services.
Delays caused by the client may impact delivery timelines and performance outcomes.
9. Termination
Either party may terminate an engagement with 30 days’ written notice.
Upon termination, the client must pay for all work completed up to the termination date.
Any deposits paid are non-refundable unless otherwise stated in the agreement.
10. Third-Party Services
We may use third-party tools or platforms (e.g., Meta, Google, TikTok, HubSpot) to deliver our services.
We are not responsible for downtime, data loss, or changes made by these platforms that affect performance or service continuity.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes shall be resolved in the courts of New South Wales.
12. Changes to Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on our website and will apply immediately upon posting.
13. Contact
For questions regarding these Terms and Conditions, please contact:Glasshouse GroupEmail: hello@glasshousegroup.com.au