Last updated: 8/11/20251.
Overview
Glasshouse Group (“we”, “us”, “our”) is a digital marketing and media agency based in Australia.
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose, and protect personal information we handle when providing our marketing, creative, automation and consulting services.
2. What information we collectWe may collect the following types of personal information:
- Identification details: name, business name, job title, contact details.
- Contact information: email address, phone number, postal address.
- Marketing and analytics data: website interactions, IP address, cookies, usage behaviour, campaign performance metrics.
- Client account data: billing details, payment records, CRM information, content assets.
- Employment information: for job applicants, CVs, portfolio links, references.
We generally collect information directly from you, but may also receive data from third-party tools (such as Google, Meta, TikTok, HubSpot, or similar platforms) used in campaign tracking and analytics.
3. Why we collect personal informationWe collect, hold, use and disclose personal information to:
- Provide digital marketing, media buying, automation and related services.
- Manage client accounts, billing and communications.
- Improve our website performance and user experience.
- Send marketing updates, newsletters or event invitations (you can unsubscribe at any time).
- Recruit, assess and manage staff or contractors.
- Comply with legal obligations and professional standards.
4. How we use and disclose your informationYour information may be shared with:
- Employees and contractors of Glasshouse Group who require it to deliver services.
- Trusted third-party service providers (e.g. web hosting, analytics, cloud storage, advertising platforms).
- Legal or regulatory authorities where required by law.
- Partners or subcontractors engaged in providing marketing or creative services on our behalf.
We do not sell, rent, or trade personal information to third parties.
5. Data storage and securityWe store personal data using secure cloud-based systems hosted in Australia or reputable international providers with equivalent data-protection standards.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Where data is transferred outside Australia, we ensure those recipients are subject to privacy protections substantially similar to those under the Privacy Act 1988 (Cth).
6. Cookies and tracking technologiesOur website may use cookies, tracking pixels, and similar technologies to analyse traffic and improve advertising performance.
You can manage cookie settings in your browser or opt-out of targeted advertising via platform preferences (e.g. Google Ads or Meta Ads settings).
7. Access and correctionYou may request access to, or correction of, your personal information at any time by contacting us in writing (see Section 10).
We will respond within a reasonable timeframe in accordance with the APPs.
8. Direct marketingWe may send you marketing communications about our services or insights we believe will interest you.
You can opt out of receiving marketing messages by clicking the “unsubscribe” link or contacting us directly.
9. Privacy complaintsIf you believe we have breached your privacy or mishandled your personal information, please contact us immediately.
We will investigate and respond in writing.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
10. Contact usGlasshouse Group
Email: hello@glasshousehq.com.au
11. Changes to this Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our business or legal obligations.
The latest version will always be available on our website.